FAQs

About Us

Deliveries

Ordering / Products

Payment Information


About Us


What is Kallony?  BACK TO TOP

Kallony is a Philippines Online Shop for Make Up, Skin Care, Perfumes and other Cosmetics. From the Greek word "KALON" which means beauty, our store provides 100% Authentic, best selling products and collections from top brands in the beauty, health & cosmetic industry. Our company dedicates its time and effort in researching products that truly works because we want our customers to be satisfied with every purchase they make. If it's not good then we don't sell it because we firmly believe that if it works for us and countless of people then there's no reason it shouldn't work for you.

Here at Kallony we value two things.

1. Customer
  • Providing a 24/7 user-friendly, hassle-free, fast and easy navigation online store with secure and reliable payment methods.
  • 7 days-a-week customer support through livechat, email, sms and phone.
  • Nationwide deliveries, reaching people all over the Philippines using local couriers like LBC, Xend, Metrowide and more.
  • Nationwide Cash on Delivery.
  • Quality of service, with years of experience in the online industry, we have finely tuned our service through time.
2. Quality of Products
  • On Hand Products for fast delivery turn around time. We also Airship from USA items that are currently not on hand. Ships within 10-15 days.
  • 100% Authentic Products that came directly from the official distributor or manufacturer itself
  • Best-Selling products that has been tested by countless of individuals
  • Reasonable Prices

Do you have a physical store or a showroom?  BACK TO TOP

Yes, drop us a visit at:

Pleasure Shop Mandaluyong
1st Floor, The Venue Tower (Club Mwah)
652 Boni Avenue, Plainview
Mandaluyong City 1550

Store Hours: 10AM - 10PM, 7 Days a Week



Pleasure Shop Timog
Unit 108 #2 Jiao Bldg.,
Timog Ave., Brgy. Paligsahan
Quezon City 1103

Store Hours: 10AM - 10PM, 7 Days a Week


What kind of brands or products do you sell?  BACK TO TOP

We sell 100% authentic products from top brands in beauty, health and cosmetics. We also have top selling perfumes from brands and best skin care products that has been used and reviewed by numerous people.

Why will I choose your store over other shops?  BACK TO TOP

At Kallony, you can shop anytime and get the best products that are seldom available in local stores or online shops here in the Philippines. We have the widest collections and we try our best to provide every detail possible on each product that we sell. Most of our products are on-hand and are ready to be shipped once you have settled your payment. But to give our customers a wider selection, we also Airship items directly from USA. It usually ships within 10-15 days. Expect your items to be freshly bought from the manufacturer.


Deliveries

Do you deliver outside Metro Manila?   BACK TO TOP

Yes. We deliver nationwide in the Philippines as long as you have a valid zip code. See list here.

Do you deliver outside Philippines?  BACK TO TOP

Unfortunately, we don't deliver outside the Philippines since we can't guarantee the safety of your order.

Can I have my order picked up at an LBC Branch?  BACK TO TOP

In case you are busy and you can't attend to the delivery of your order, you may choose "LBC Branch Pickup" as your Delivery Method upon ordering. Just don't forget to write on the comment box on which LBC Branch you want to pick up your order. An additional fee of PHP100.00 applies for Metro Manila orders only. Provincial rate applies for outside Metro Manila. Watch the video below on how to place your LBC Branch Pickup order.

If you are from Metro Manila, you can also have your order picked directly from our store to save you for the LBC charges.


How much will my delivery cost and how long before my order gets delivered?  BACK TO TOP

All Orders above PHP2,000 that chooses "Next Day Delivery" will have a free delivery charge.

Rates and Turnaround Time:

Metro Manila:
Door to Door Delivery via Fastrack (3-5 business days) = PHP145.00
Door to Door Delivery via LBC (1-2 business days) = PHP250.00 - PHP350.00
LBC Branch Pickup (1-3 business days) = PHP250.00 - PHP350.00
Cash on Delivery (1-2 business days) = PHP200.00

Province:
Next Day Door to Door Delivery via Fastrack (3-5 business days) = PHP145.00
Priority Door to Door Delivery via LBC (1-3 business days) = PHP250.00 - PHP350.00
LBC Branch Pickup (1-3 business days) = PHP250.00 - PHP350.00
Cash on Delivery (1-3 Weeks) = P450.00

NOTE:
Business Days are Mondays to Saturdays except Holidays

Do you have a cut off time?  BACK TO TOP

Our daily payment cutoff time is 12NOON (Mondays to Saturdays) for Next Day Deliveries within Metro Manila and 4PM for Provincial orders.

All order(s) with payment method of BDO, GCash, Cebuana, LBC or MLhuillier which payment has been settled before our cutoff time will be processed and sent to the courier at the end of the day.

All PayPal/Credit Card orders that came in before our cutoff time will be processed and send to the courier at the end of the day.

All orders that has been settled after our cutoff time will be processed on the next business day. If you wish to receive your order as soon as possible, please settle your payment before our cutoff time.

How can I be sure that you will deliver my order?  BACK TO TOP

You can always visit us at our showroom, we accept Visa, Mastercard and Debit Cards. Or you can opt to pay upon delivery using our COD service or you can pay with your credit card upon delivery.


Ordering / Products

How can I place my order?  BACK TO TOP

We provide you with the step by step process of how to order in our website. You can see it from the video below.

If you choose BDO, BPI, G-Cash, LBC, Cebuana or Mlhuillier as your payment method, you need to settle your payment within the next 24 hours before your order gets queued for delivery, otherwise your order will expire. Please take time to read other FAQ's in this page.


I'm from overseas, can I send my order to someone in the Philippines? How?  BACK TO TOP

Yes. Just place your order in our website and fill in the delivery form with the delivery address of the person you are sending your order. We will contact you after your order has been sent for delivery and we will provide you the tracking number of you order. If you choose PayPal during your checkout your billing address will appear as your delivery address on PayPal's page.

What is an order expiration?  BACK TO TOP

If you have chosen Bank Deposit (BDO, BPI) or money transfer (LBC, Cebuana Lhuilier, M. Lhuillier) as your mode of payment, we require you to settle your payment in the next 24 hours since the item you have ordered is considered as reserved. If you fail to confirm your payment within the given period of time, your order will expire and will no longer be processed.

In case you want to reorder, just give us a call at (02) 634-8848 or send us an SMS at 09984607349 / 09179712752 or email us at support@kallony.com.ph to reactive your order.

How can I track or check for the status of my order?  BACK TO TOP

After we have processed and sent your order(s) to the courier, you will receive an SMS and an email containing your tracking number. You can track the progress of your package through the tracking URL we will provide you.

You can also keep track of your order status by using our website through the Check Order Status form found on the left panel of our page. Just provide your email address and order number to see the status of your order. Below is a video of the step by step process on how you can track the status of your order:



Payment Information

How can I pay for my order?   BACK TO TOP

You can pay your order through the following:

Credit Cards - PayPal
For Metro Manila we offer to pay with Credit Card on Delivery, if you choose Paypal and your address is within Metro Manila we will require you to submit a valid ID that matches your delivery and/or billing address to serve as our Proof of Shipment.
 
Bank Deposit - BDO, BPI
 
Money Transfer - LBC, Cebuana Lhuilier, M. Lhuillier
 
 
Credit Card on Delivery (Pay with your credit card at your doorstep. For Metro Manila only)
 
Cash on Delivery (Pay at your doorstep)  
 
GCash


NOTE: After you have made your payment, please confirm payment on My Account page or you can just email/text us your transaction details.

Please indicate the following:
Payment Method
Sender's Full Name
Amount Sent
Branch name and address, and time where you sent/deposited the payment

What is your Cash on Delivery procedure?  BACK TO TOP

You will need to provide a valid contact # and address to ensure a smooth transaction. We will contact you via text/call before the delivery. We require your availability on the delivery date, otherwise please have someone receive your order(s) in your behalf. If we are unable to reach you, your order is consider "cancelled". Just choose "Cash on Delivery" as your Delivery Method upon ordering.

How can I confirm my payment?  BACK TO TOP

If you have chosen BDO Bank Deposit (BDO, BPI) or money transfers (LBC, MLhuillier, Cebuana Lhuillier) as your payment method, you need to inform us that you have already settled your payment so we can begin processing your order.

Below is a step by step process of confirming your payment from our website:



If you don't have access to a computer or any device where you can confirm your payment via our website, just call us at (02) 634-8848 or send us a text of the confirmation details through our mobile number 09984607349 / 09179712752.